What I would expect from you

• A contract of agreement will be sent to the client and must be signed and returned to TopNotchVA before any works can commence.
• Honesty
• Realistic expectations
• Clear instructions
• A willingness to work together to facilitate a good working relationship
• Prompt settlement of all invoices - payment terms are 14 days from issue of invoice.
• A sense of humour

• My professional commitment to you
• My guarantee for complete confidentiality for you/your clients.
• Flexibility
• Reliability
• All calls to be returned promptly
• Data protection for you and your clients
• If you are unhappy with any element of my VA services I shall take immediate steps to rectify this to your full satisfaction. If we cannot arrive at a mutually satisfying conclusion I can refer you to one of my associate VAs if you so wish.